Refund & Cancellation Policy
No refunds shall be offered and processed after the order / booking of any of the Services (Horoscope Reports, Match Making Report, Consultation with an Astrologer, Specified Puja / Rituals / Jaaps by Pandit) followed by payment of prescribed fees / charges duly acknowledged and finally confirmed by the navgrahapuja.in Team under any circumstances and for any reasons whatsoever, once the said order is assigned to the Astrologer / Pandit for the processing / performing and delivering the required Services.
Any modification or cancellation to the order / booking of Services for Horoscope Reports, Match Making Report shall not be permitted and entertained as the same shall be processed and delivered on the priority just after the acknowledgement and receipt of the order / booking by the navgrahapuja.in Team. However, if any User / Customer needs or intends to modify or cancel the order / booking of Services for Consultation with an Astrologer, Specified Puja / Rituals / Jaaps by Pandit duly acknowledged by the navgrahapuja.in Team, he / she is requested to send an Email to the navgrahapuja.in Team at [email protected] clearly mentioning the order details on subject within 01 working days (maximum 24 hours) of the acknowledgement of the order / booking by the navgrahapuja.in Team. As such Users / Customers are advised to order / book carefully the required Services carefully with full consideration by rechecking the required correct data / information / entries so provided. navgrahapuja.in Team will not be liable for any incorrect data / information / entries provided by the User / Customer.
The order / booking of the Services shall be deemed to finalized and commenced for all intent and purposes, once the final confirmation of the required Services shall be intimated / provided to the User / Customer by the navgrahapuja.in Team.
The navgrahapuja.in Team shall try their best efforts with good intent and spirit to adhere to the required timelines to a very large extent for the processing and performing the required Services. However, some delays and / or late delivery for the Services are likely and possible considering the exigencies and engagement of works at the level of individual Astrologer / Pandit. In case of the order / booking of Services for Specified Puja / Rituals / Jaaps by Pandit, the commencement of such Puja / Rituals / Jaaps may be postponed on account of unavoidable reasons and circumstances beyond the reasonable control for a maximum of 45 days from the acknowledgement of the order / booking by the navgrahapuja.in Team. However, the final confirmation of the order / booking of any of the Services by the navgrahapuja.in Team shall be strictly adhered to for the processing / performing and delivering the required Services.
Finally, any refund shall be processed and made only after deducting the payments for the Services actually performed / delivered, any transaction charges levied by the concerned bank and / or the payment gateway, the charges / cost of shipping / courier charges (back and forth) or any other charges reasonably or actually borne by the navgrahapuja.in Team in processing and /or delivering the Services before the start date as confirmed by the navgrahapuja.in Team.